Shipping & Returns

 

Returns / Exchanges

  • The customer is responsible for all shipping charges for returns or exchanges.
  • International shipments should be marked "Merchandise Return" with a carrier that does not levy brokerage fees. The customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to GoGravel upon delivery will be rejected.

 

Warranty


For warranty claims, please contact us. Although GoGravel will assist international customers with warranty claims, items may need to be shipped to South Africa for inspection or repair. The customer will be responsible for these additional shipping charges. We offer a one-year manufacturer's warranty.

 

Order Cancellation


If you change your mind after you’ve placed an order, please contact us as soon as possible. We will do everything we can to assist you. However, after orders have been processed, they cannot be modified or cancelled.

 

Please Note


You are responsible for the cost of shipping the item back to us. However, we will pick up the tab for shipping your new gear back to you.

Shipping rates listed are for UK mainland only. All orders outside of this area will be charged at cost, please enquire before placing your order.  In situations involving the receipt of defective, incorrectly shipped, or damaged items, please contact us. We will do whatever we can to assist you.